|
The Automotive Clinic - Auto Repair and Service
Center abides by the AAA Aproved Automotive
Repair Standards
|
AAA-Approved
Auto Repair Standards
In order
to earn a AAA-Approved Auto Repairs™
designation, an auto repair facility or service center must abide by
our stringent AAA standards. Automotive repair and service facilities
are judged on the following criteria:
Scope of
service and repairs
The facility
must provide services in the following areas:
Engine
tune-up
Minor engine repair
Brakes
Electrical systems
In addition, a
facility may provide the following optional services:
Tires,
steering, suspension
Major engine repairs
Automatic transmission
Heating, air conditioning
Manual transmission, rear axle
Customer
service
Clean,
safe and comfortable customer facilities are required.
Visible identification must be worn by all reception staff.
All service staff must be qualified, courteous and efficient.
The facility must receive a favorable response of 90% or better in each
rating category of the AAA Auto Repair Service Questionnaire returned
by the facility's customers.
Facility
appearance
The
facility must be clean, tidy and attractive inside and out.
Staff
qualifications and training
The
facility must have a National Institute for Automotive Service
Excellence (ASE) certified mechanic or equivalent for each area of
service which the facility offers.
A
garage supervisor must be available during all hours of service
operation for member contact and quality control purposes.
The facility must have an effective quality control program in
existence.
The
facility must have a formal training system for keeping employees
up-to-date on new automotive systems.
The facility must have technically competent service reception
personnel who are trained to advise customers
regarding repairs and service.
Community reputation
The
facility must have an acceptable community reputation as determined by
reviews and analysis of:
Dun and Bradstreet or bank financial or equivalent reports
Consumer Protection Agency report
Inquiries of past customers randomly selected by AAA
Insurance
The
facility must have prescribed limits of commercial general or garage
liability insurance, including bodily injury and property damage
coverage and garage keeper's legal liability insurance.
Equipment
requirements
General
equipment
- Vehicle lifts, hoists
or lifting jacks
- Lubrication equipment
- Parts cleaner
- Safety stands
- Technical service manuals
(up-to-date) or electronic access
- Torque wrench set
(inch/foot)
- Vernier caliper
- Welding equipment
- Micrometer
0"-1"
- Headlight alignment
tester
Engine tune-up
- Engine analyzer with
display
- Digital voltmeter,
ammeter, ohmmeter, dwellmeter,
tachometer
- Timing light
- Vacuum/pressure gauge
- Compression tester,
cylinder leak down tester
- Exhaust gas analyzer
- Fuel injection test
equipment
- Injector pulse tester
Minor engine
repair
- Hand-held tools only
- Brakes
- Brake drum and disc
lathe
- Dial indicators
- Brake disc micrometer
- Brake drum gauge
Electrical
- Digital voltmeter
- Digital ohmmeter
- Digital ammeter
- Battery load tester
- Battery charger
- Alternator, regulator,
starting circuit tester
Tires, steering, suspension
- Alignment rack/tables
- Wheel balancer, spin or
bubble
- Coil spring compressor
- Tire changer
Heating and air conditioning
- Radiator and cap
pressure tester
- A/C recharging station
- A/C leak detector
- Vacuum pump
- Manifold gauge set
- Freon recovery system
Major engine repair
- Engine repair stand
- Engine floor crane
- Outside micrometer
0"-4"
- Valve refacer, valve seat cutter
- Cylinder hone/deglazer
- Cylinder bore gauge or
inside micrometer 0"-4"
Automatic transmission
- Related special tools
- Pressure gauge (300)
psi
- 30-inc.asph hp. vacuum
gauge
- Transmission jack
Manual transmission
and rear axle
- Gear puller, axle
puller
- Arbor/hydraulic press
- Clutch aligning tools
Customer
response
In addition to meeting the facility approval criteria, applicants must
receive a favorable response of 90% or better in each rating category
of the Auto Repair Service Questionnaire returned by the applicant's
customers.
Approximately
100 questionnaires are mailed out. A minimum of 25 must be returned to
make a complete file. If response is less than that, the facility is
rejected.
California
State Automobile Association
150 Van Ness Avenue, San Francisco, CA 94102
Web: www.csaa.com
|
